Toni Bonde has spent her entire career working in healthcare. She was Chief Operating Officer and head of IT at multiple health plans, designed and implemented business and technology solutions during more than 5 years at Change Healthcare, and is now an industry consultant. In her 25+ year career, she has worked across the entire healthcare payer spectrum as a leader with plans and vendors. She has seen the industry from all angles, giving her a unique perspective, especially when it comes to the impact of fulfillment solutions. Read more >>

Growing pains are real, for people and companies. And when you’re a health plan that rapidly expands its business footprint from one state to four in less than a year, those pains need attention before they’re felt by members. With the help of its strategic partners, Friday Health Plans was not only able to integrate the communications operations of multiple plans into one, but vastly improved upon overall efficiency for its staff and usability for its members. Read more >>