Fulfillment as a Core Vendor — Why Finding the Right Partner is Critical to Healthcare Payer Success
Toni Bonde has spent her entire career working in healthcare. She was Chief Operating Officer and head of IT at multiple health plans, designed and implemented business and technology solutions during more than 5 years at Change Healthcare, and is now an industry consultant. In her 25+ year career, she has worked across the entire healthcare payer spectrum as a leader with plans and vendors. She has seen the industry from all angles, giving her a unique perspective, especially when it comes to the impact of fulfillment solutions.
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Friday Health Plans — A Study in the Successful Integration of Multiple Plans and Brands
Growing pains are real, for people and companies. And when you’re a health plan that rapidly expands its business footprint from one state to four in less than a year, those pains need attention before they’re felt by members. With the help of its strategic partners, Friday Health Plans was not only able to integrate the communications operations of multiple plans into one, but vastly improved upon overall efficiency for its staff and usability for its members.
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Flexibility in the Face of Uncertainty: Thriving in a Global Pandemic
In the face of mass shutdowns and widespread uncertainty, MPX proved to be a reliable port in the storm for its clients — delivering reliability, consistency and flexibility through it all to ensure that “business as usual” continued as much as possible in these highly unusual times.
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Combining Privacy Notices With Invoices
Organizations can achieve significant production and postage savings by including privacy and other notices with recurring correspondence, such as with EOBs and invoices for instance. With HealthLinq™ by MPX, organizations can identify and securely combine appropriate mailings with minimal effort.
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Combining ID Cards with Other Plan Documents for Savings and Ease
Open Enrollment is a stressful, expensive, and time-consuming ritual for most Health Plans and Third Party Administrators (TPAs). There is no room for delays or tolerance for errors from members or customers. The burden of ensuring the enrollment process is error free usually falls to Operations and IT teams who have to orchestrate a series of internal teams and vendors to plan, design, configure and distribute materials for multiple brands and plans. Using the latest advancements in fulfillment automation, printing and digital delivery methods can allow Health Plans and TPAs to provide a coherent, consistent and cost-savings methodology to enrollment communications.
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Webinar: Perils of the Open Enrollment Period
Open enrollment is an exciting and often, chaotic time. This is your chance to connect and educate members, to inspire loyalty, but it’s also filled with many opportunities to create or tame the related chaos. In this webinar, we’ll cover the many potential pitfalls, how to avoid them, and how to take advantage of this high-touch opportunity to create loyal, long-term members.
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